The agreement consists of these terms of sale, information provided in the ordering system, and any specially agreed terms. In case of conflict between the information, what is specially agreed between the parties takes precedence, provided it does not conflict with mandatory legislation.

The agreement will also be supplemented by relevant legal provisions regulating the purchase of goods between businesses and consumers.

The seller is Starflex AS, Mønnerødveien 1, 3233 Sandefjord, post@starflex.no, phone 952 06 306, org.no.: 929 571 495, and is hereinafter referred to as seller/the seller.

The buyer is the consumer who places the order and is hereinafter referred to as buyer/the buyer.

The stated price for the goods and services is the total price the buyer shall pay. This price includes all taxes and additional costs. The buyer shall not bear any additional costs that the seller has not informed about before the purchase.

The agreement is binding for both parties when the buyer has sent their order to the seller.

The agreement is not binding if there have been typing or input errors in the seller's offer in the ordering system in the online store or in the buyer's order, and the other party realized or should have realized that such an error existed.

• When ordering from Starflex AS’s online store, payment with Vipps is accepted in addition to card payment through Stripe.

• The amount for the goods will be deducted from the buyer's payment method when the order is registered and received by Starflex AS. This ensures a fast and smooth processing of the order.

• When paying with credit or debit card through Stripe, the purchase amount will be reserved when the order is confirmed and received. The card will be charged on the same day the goods are shipped from our warehouse.

• Buyers can also choose to pay with Vipps by following the instructions in the ordering process. The amount will then be deducted from the buyer's Vipps account immediately after the order is confirmed.

• Any additional costs that may arise in connection with the payment will be clearly communicated during the ordering process before the purchase is completed.

Delivery is considered completed when the buyer, or his representative, has taken possession of the item.

If the delivery time is not specified in the ordering system, the seller shall deliver the goods to the buyer without undue delay and no later than 30 days after the customer's order. The goods shall be delivered to the buyer unless otherwise specifically agreed between the parties.

The risk for the goods passes to the buyer when he, or the buyer's representative, has received the goods delivered in accordance with section 6.

If the seller does not deliver the goods or delivers them late according to the agreement between the parties, and this is not due to the buyer or circumstances on the buyer's side, the buyer may, according to the rules in Chapter 5 of the Consumer Purchases Act, depending on the circumstances, withhold the purchase price, demand fulfillment, cancel the agreement, and/or claim compensation from the seller.

For claims regarding breach of contract remedies, the notification should be in writing (for example, email) for evidentiary purposes.

Performance

The buyer can uphold the purchase and demand fulfillment from the seller. However, the buyer cannot demand fulfillment if there is an obstacle the seller cannot overcome, or if fulfillment would cause such a significant inconvenience or cost to the seller that it is grossly disproportionate to the buyer's interest in the seller fulfilling the contract. If the difficulties are removed within a reasonable time, the buyer can still demand fulfillment.

The buyer loses the right to demand fulfillment if they wait unreasonably long to make the claim.

Termination

If the seller does not deliver the item at the delivery time, the buyer must urge the seller to deliver within a reasonable additional deadline for fulfillment. If the seller does not deliver the item within the additional deadline, the buyer can cancel the purchase.

However, the buyer can cancel the purchase immediately if the seller refuses to deliver the item. The same applies if delivery at the agreed time was decisive for entering into the agreement, or if the buyer has notified the seller that the delivery time is decisive.

If the item is delivered after the additional deadline set by the consumer or after the delivery time that was decisive for entering into the agreement, the claim for cancellation must be made within a reasonable time after the buyer became aware of the delivery.

Compensation

The buyer can claim compensation for losses suffered due to the delay. However, this does not apply if the seller proves that the delay was caused by an obstacle beyond the seller's control that could not reasonably have been taken into account at the time of the agreement, avoided, or overcome.

If there is a defect in the item, the buyer must notify the seller within a reasonable time after the defect was discovered or should have been discovered that they intend to invoke the defect. The buyer has always complained in time if it happens within 2 months from when the defect was discovered or should have been discovered. Complaints can be made no later than two years after the buyer took possession of the item. If the item or parts of it are intended to last significantly longer than two years, the complaint deadline is five years.

If the item has a defect and this is not due to the buyer or circumstances on the buyer's side, the buyer may, according to the rules in the Consumer Purchase Act chapter 6, depending on the circumstances, withhold the purchase price, choose between repair and replacement, demand a price reduction, demand contract cancellation and/or claim compensation from the seller.

Complaints to the seller should be made in writing to post@starflex.no.

Repair or replacement

The buyer can choose between demanding the defect be repaired or delivery of a similar item. However, the seller can oppose the buyer's demand if fulfilling the demand is impossible or causes the seller unreasonable costs. Repair or replacement must be carried out within a reasonable time. The seller is generally not entitled to make more than two attempts to remedy the same defect.

Price reduction

The buyer can demand a reasonable price reduction if the item is not repaired or replaced. This means that the ratio between the reduced and agreed price corresponds to the ratio between the item's value in defective and contract-compliant condition. If special reasons justify it, the price reduction can instead be set equal to the defect's significance to the buyer.

Termination

If the item is not repaired or replaced, the buyer may also cancel the purchase if the defect is not insignificant.

If the buyer does not pay or fulfill other obligations under the agreement or law, and this is not due to the seller or circumstances on the seller's side, the seller may, according to the rules in the Consumer Purchases Act chapter 9, depending on the circumstances, withhold the goods, demand performance of the agreement, demand the agreement terminated, and claim compensation from the buyer. The seller may also, depending on the circumstances, claim interest on late payment, debt collection fees, and a reasonable fee for uncollected goods.

Performance

The seller may uphold the purchase and demand that the buyer pay the purchase price. If the goods have not been delivered, the seller loses this right if they wait unreasonably long to make the claim.

Termination

The seller may terminate the agreement if there is significant payment default or other significant breach by the buyer. However, the seller cannot terminate if the full purchase price has been paid. If the seller sets a reasonable additional deadline for performance and the buyer does not pay within this deadline, the seller may terminate the purchase.

Interest on late payment/debt collection fee

If the buyer does not pay the purchase price according to the agreement, the seller may charge interest on the purchase price under the Late Payment Interest Act. In case of non-payment, the claim may, after prior notice, be sent to debt collection. The buyer may then be held responsible for fees under the Debt Collection Act.

Fee for uncollected non-prepaid goods

If the buyer fails to collect unpaid goods, the seller may charge the buyer a fee. The fee shall at most cover the seller's actual expenses for delivering the goods to the buyer. Such a fee cannot be charged to buyers under 18 years of age.

A warranty provided by the seller or manufacturer gives the buyer rights in addition to those the buyer already has under mandatory legislation. A warranty therefore does not limit the buyer's right to make complaints and claims for delay or defects under points 9 and 10.

The data controller for collected personal data is the seller. Unless the buyer consents otherwise, the seller may, in accordance with the Personal Data Act, only collect and store the personal data necessary for the seller to fulfill the obligations under the agreement. The buyer's personal data will only be disclosed to others if necessary for the seller to carry out the agreement with the buyer, or in cases required by law.

Complaints should be directed to the seller within a reasonable time, cf. points 9 and 10. The parties should try to resolve any disputes amicably. If this is unsuccessful, the buyer can contact the Consumer Authority for mediation. The Consumer Authority is available by phone at 23 400 600 or www.forbrukertilsynet.no.

The European Commission's complaint portal can also be used if you wish to file a complaint. This is especially relevant if you are a consumer residing in another EU country. Complaints can be submitted here: http://ec.europa.eu/odr.